FAQ's & Shipping
If something may be too large to ship, like a piece of furniture for instance or you would like to arrange something a bit different to suit your needs, head over to our contact us page and drop us a line.
We can be very busy and as a small company we don't have super robots to package our things and move them round a warehouse like Amazon does. We may take slightly longer to get our products to you in busy periods. Just let us know if you would like something super fast and we will do our best to get it out to you ASAP.
We will do our best to post all of our parcels the following day.
We strongly believe that there is nothing better than shopping local. So to make this easier for you guys if you live local to us then we offer free delivery. If your post code begins with NE61 we can hand deliver your order however small or large it may be. Just drop us a message and we shall get it organised.
We are happy to issue a refund on any new item ordered from us within 30 days of sale. Drop us an email using our contact form with your order number and we can let you know the returns address and other information you may need.
ORDER NOT TURNED UP?
Let us know and we will do our best to resolve the situation, sometimes delivery companies get us in sticky situations however we will do our best to get the problem rectified as soon as we can!
WOULD YOU LIKE SOMETHING SPECIAL?
As you may have guessed we love going above and beyond to give our customers the best shopping experience and highest levels of customer satisfaction. If you would like something in particular or would like a bespoke concrete item (maybe something for your wedding or a gift?) then just let us know, we would be more than happy to make something unique for you!
Drop us an email and together we can work something out!
MY ORDER TURNED UP BROKEN!
Sometimes accidents happen and even though we try our hardest to make sure your order arrives safely, once it’s in the hands of the courier accidents may happen. If so and this has happened to you, don't worry! just send us a photograph of your unhappy order and we will try our best to resolve the situation.